2022-02-17 10:28:26 - 米境通跨境電商

    

    亞馬遜賣家如何投訴跟賣.本篇整理了4種處理跟賣的渠道以及模板.希望可以幫助到大家.在確信跟賣者產(chǎn)品不符的情況下，建議testbuy拿到證據(jù)投訴成功率更高.

    一、先和賣家溝通，發(fā)警告信.

    以下是警告信郵件模板，替換對應(yīng)文字即可：

    自己品牌名稱—-A(授權(quán)之品牌名稱或是已注冊之品牌名稱)

    對方(賣家)品牌名稱—-B(您要投訴之對象名稱或是品牌名稱)

    警告信模板

    Dear“賣家”,

    Ithascometoourattentionthat“B”isusingthe”A”trademarkwithoutlicenseorpriorwrittenauthorizationfrom”A“.

    ”A”holdsfederaltrademarkregistrationsintheUnitedStates.So“B”listingsviolate”A”trademarkandintellectualpropertyrights.YouarealsoinbreachofAmazon’sParticipationAgreement.

    Therefore,wedemandthatyouimmediatelyremovealllistingsonAmazon.cominwhich“B”utilizesourtrademarksandimagesprotectedbycopyright.

    “B”currentlyhasatleastonelistingonAmazon.comforproductsthatutilize“A’s”trademarksand/orcopyrightswithoutauthorization.SeethefollowingASIN:(寫自己的ASIN)

    ”A”istheonlyentityauthorizedtoprovideauthorizationtosellitsproductsonAmazon.com.Yourlistingconstitutesaviolationof”A’s”trademarkrights,copyrights,andAmazon’sParticipationAgreement.

    “B”‘sinfringinglistingsmustberemovedimmediatelytopreventdamageto”A”brandandlostsales.

    While”A”hasmanyoptionsavailableunderthisstate.Butwewouldprefertoresolvethismatteramicably.Pleaseconfirmtousinwritingwithin24hours,thatyouhave:

    Removedallof”A’s”trademarksandcopyrightmaterialfromyourAmazon.comlistingsandanyotherwebsiteorpublicdisplayyouoperate;

    (2)Removedallof”A’s”listingsofproductsitclaimstobeassociatedwith”A’s“,includingbutnotlimitedtotheASINslistedabove.

    Failuretotakeactionwithin24hourswillforceustoreportthisseriousviolationtotheAmazonsellerperformanceteam.ThisislicensedproductstoAmazon.comaswell,Amazonsellerperformanceteamwilltakesuchviolationsveryseriously,possiblyresultinginremovalofyoursellingprivilegesonAmazon.com

    Thankyouforyourattentiontothismatter.Pleasecontactusifyouhaveanyquestions.

    Legalonbehalfof”A“

    二、從亞馬遜賣家后開case

    https://sellercentral.amazon.com/hz/contact-us

    (路徑：幫助-聯(lián)系我們-其他問題-舉報違規(guī)行為)

    Testbuy拿到訂單號和與你產(chǎn)品不符的圖片

    投訴實際產(chǎn)品與描述圖片不符，強調(diào)影響買家體驗影響lisitng表現(xiàn)，違反亞馬遜規(guī)定.

    如果有證書，要強調(diào)侵權(quán)

    賣家向客服投訴信模板

    Pleaseinvestigatethissellernamed”SELLERA”

    DearAmazon,

    Wearetheownerof“BRAND”andwehaveregisteredbothonAmazonandUSPTO.ThissellerishurtingourbrandandAmzonbuyerexperiencebysellinglowqualitydifferentproductsunderthesamelistingandmakingprofitwithoutanyauthorization.

    Pleasehelptowarnthissellernamed–”SELLERA”

    Theyareinfringinguponourtrademarkrights–”BRAND”

    ASIN:************

    GCID:*************（如沒有GCID提供UPC和購買UPC的證書）

    Attachmentistheproofofthat.（質(zhì)量差或者沒印logo標(biāo)明差異性）

    Order#：111-111—11111（測試購買訂單號）

    ItisanillegalactionthatseriouslyinfringesTrademarkLaw,whichisalsoagainstAmazon’spolicywhileourbrandhasbeenregisteredinAmazonbrandregistry.

    Pleasehelptowarnthissellerandtakenecessaryactionstostoptheactionofdisobeyingrules.

    Thankyou.

    BRAND

    三、以權(quán)利人身份投訴侵權(quán)

    https://www.amazon.com/gp/help...ement

    品牌名稱注意大小寫

    注冊編號，其他信息能填的都填上去

    四、以買家身份testbuy投訴

    http://www.amazon.com/gp/help/reports/contact-us

    五、在美國亞馬遜通過商標(biāo)證書投訴跟賣侵權(quán)：

    Byemail:copyright@amazon.com;

    投訴要點：

    1.商品詳情頁面的ASIN/ISBN和商品名稱TheASIN/ISBNoftheitem”sdetailpageandtheproducttitle

    2.舉報商家的店鋪和公司名稱Thestoreorbusinessnameoftheselleryouarereporting

    3.對于違反的政策條款的簡單描述Aconciseexplanationoftheviolation.

    4.違規(guī)的證據(jù)(最關(guān)鍵的東西)Proofoftheviolation

    5.在亞馬遜美國站測試購買該商品的訂單編號Amazon.comOrderIDofatestbuythatconfirmstheviolation

    6.商標(biāo)注冊證明的復(fù)印件Copyofyourtrademarkregistrationcertificate

    7.商標(biāo)UPC條形碼的購買證明Proofofpurchasefortheproduct’sUPCbarcode

    8.測試購買到的商品照片Photosoftheitem(s)youreceivedinthetestbuy

    9.您的聯(lián)系方式(包括地址、電話、郵件)Youraddress,telephonenumber,ande-mailaddress

    10.一份關(guān)于您知道偽證處罰的聲明，確保您在通知中的信息準(zhǔn)確，確認(rèn)您是該商標(biāo)的持有者或者該商標(biāo)的授權(quán)者

    亞馬遜知識產(chǎn)權(quán)部門投訴信模板

    DearAmazon,

    I’mwritingtoyoubecauseIfoundsellerssellfakeproductsunderBRANDproducts

    Asin:****

    GCID:*********(如果有UPC，需添加upc證書)

    StoreName:

    CompanyName:

    ThesellersselllowqualityproductsunderBRANDandwithoutanyAuthorization.

    注明差異之處添加證據(jù)到附件Proofasattachmentshows.(如有必要PS標(biāo)明差異之處，比如不帶logo)

    TestbuyOrder#：*****

    IhavealsoattachedourBRANDCertificationforyourreference.

    Pleasetakeseriousandcontactmeforanyupdate.

    Myaddress:

    Tel:

    Email:

    BestRegards

    BRAND